Warranty
Every Assistant Telematics device comes with a manufacturer's warranty. Here is how long it lasts and what we do if a device fails.
24 months
Standard warranty on all our products.
6 months
Warranty on all batteries.
- Need longer cover? An extended warranty can be arranged under a separate agreement.
- We do not offer repairs after the warranty period ends.
If a device fails during the warranty period
We will resolve it in one of the following ways:
Repair
We repair your device.
New replacement
We replace it with a brand-new unit.
Refurbished replacement
We replace it with an equivalent repaired unit with the same functionality.
Alternative model
If the model has reached end of life (EOL), we replace it with a different model with the same functionality.
Have a faulty device?
Contact your sales manager or email support@iot-at.com.
Contact Us
Do you have any questions? Fill in the contact form and we'll get back to you shortly.